Order processing time:
After you place an order, we will pack the goods by express and send them to the address you provided in the order. Normally, we will deliver the goods within 48 hours after receiving the order. Please forgive us for the delay in delivery in case of major holidays or special circumstances.
Delivery method:
Because the volume of pillow, cushion, plush toy and other goods is relatively large, we will reduce the package volume by compressing and removing air, so as to control the cost of goods transportation. After receiving the goods, unpack the package and pat the goods with your hands to restore the original state; If the transportation time is relatively long and the rebound effect is not good, you can put it in the sun for two days and take another shot to restore the original state.
General transportation information:
Please check your confirmation email for your tracking number, or follow the steps below to track your order from your account.
Track your order:
Log in to your account
Click "Track my goods" next to the order status
If you do not see "Track my goods", your order is still being processed!
Select to get real-time tracking information via SMS from your delivery confirmation email.
In the applicable country, the Buyer shall be responsible for paying local customs duties, taxes and prepaid expenses at the time of delivery.
We are not responsible for lost, stolen, tampered with, or carrier delayed packages.
Freight description:
Shipping zoneRate nameConditionPriceUnited StatesFree Shipping (10-20 Days)0.01kg–2kg FreeExpress Shipping（5-10 Days）0.01kg–2kg$22.80 USDHeavy Goods Shipping（25-30 days）2.01kg–10kg$65.00 USDCanada, MexicoFree Shipping (10-25 Days)0.01kg–2kgFreeExpress Shipping（7-15 Days）0.01kg–2kg$22.80 USDHeavy Goods Shipping（25-40 days）2.01kg–10kg$80.00 USDGermany, Italy, UK, Netherlands, SpainFree Shipping (10-20 Days)0.01kg–2kgFreeExpress Shipping（7-15 Days）0.01kg–2kg$29.80 USDHeavy Goods Shipping（25-40 days）2.01kg–10kg$120.00 USDNew Zealand, AustraliaFree Shipping (10-20 Days)0.01kg–2kgFreeExpress Shipping（7-15 Days）0.01kg–2kg$29.80 USDHeavy Goods Shipping（25-40 days）2.01kg–10kg$99 USDJapanFree Shipping (7-10 Days)0.01kg–5kgFreeHeavy Goods Shipping（15-30 days）5.01kg–10kg$45 USD
Not all options are applicable to all countries. Fees and free shipping vary by country, please check in the shopping cart! In the applicable country, the Buyer shall be responsible for paying local customs duties, taxes and prepaid expenses at the time of delivery.
Holiday Shipment:
We want you to know that we may need to take a little longer than usual to ship your order and handle returns. Thank you for your patience and understanding. If you have any questions or concerns, please contact us: qianwei@dookilive.com.
